So, Albotas crashed yesterday. Luckily, MediaTemple rules & they saved the day.

As most of you probably noticed, the site was all kinds of effed up yesterday. I was away from Albotas headquarters for most of the day and came  home to a broken site. Needless to say, I was a little panicked.

First thing I did was call MediaTemple to see what was up.

“We’re sorry. The number ou are trying to reach is currently not accepting calls. We apologize for the inconvenience.”

*Darth Vader voice* Nooooooooooo!!!!!!!!

Okay, no big deal, right? Maybe they’re just having some server problems and it’ll all be sorted out.

Turns out, they were having some problems, but those problems weren’t what was affecting Albotas.

*Charlie Brown voice* Uuuuuugh!

So, I called again. I got a message saying the wait time would be 11 minutes. I waited for 15 minutes and hung up. A few hours later, I called again and the message said the wait time would be 12 minutes. I was on hold for 35 minutes and hung up, but this time I tweeted about it. Then this happened:

Say whaaat!? Okay, I wasn’t surprised that they had a Twitter. Who doesn’t? But I didn’t even “@” them, and they still caught my tweet and took the time to respond and try to help me out. These mofos are ON POINT.

Then a short while later I got this:

Freaking amazing. These guys were busy with some huge crash and their phone lines were all jammed up because tons of sites were down, and they still took the time to help lil’ ol’ me through Twitter. That’s some freaking excellent service.

I also received an email from them letting me know what happened (the database crashed) and they even took the extra step to include a link showing me how to prevent it from happening again.

All in all, my mind was essentially blown. I used to host Albotas on 1&1 back in the day and their service was terrible (although their wait times were way shorter) and it usually took hours for problems to be resolved and even then, they could usually never pinpoint what caused problems and took no efforts to help me prevent future problems from occurring.

So glad I switched to MediaTemple. So glad the site’s back. I feel like a greased-up He-Man riding a winged unicorn through the clouds.

Anybody else ever have crappy/amazing web hosting experiences? Let me know in the comments.