Creative Cloud Fucks Up Already: An open letter to Adobe
Five months ago I complained about how Adobe made being a freelance media producer more expensive by switching exclusively to a subscription service. Forget about the money issues for a second. What about the security issues introduced by Creative Cloud?
Late last week I got an email from Adobe notifying Creative Cloud users that the service had been broken into and that credit card information, user IDs, and passwords had been stolen. This happens pretty frequently to all sorts of companies, and usually the solution is to just change your password and keep an eye on your credit card statement.
Here’s the thing. I manage my work’s multiple Creative Cloud accounts. It took more than an hour out of my day to notify HR about the possible credit card issues and then reset everyone’s passwords, tell everyone about it, walk them through logging back in with their new passwords, and then documenting the changes. It’s just an hour, but time is money.
And here’s the big thing. My work uses its own media hosting. But a lot of people use Creative Cloud’s own cloud-based storage. What if the attacker got into someone’s storage? My clients include huge brands you see every day. If our account was hypothetically broken into, we’d have to inform all of these brands and we’d be in deep shit. This goes for anyone – any media company, creative agency, or freelancer.
It’s bad enough that Adobe is forcing everyone into this business model where the company will make more money without passing on the savings. Apparently they haven’t been protecting their network very well, putting everyone and their clients at risk.
And by the way, I received an automated email sent to my personal Adobe account (I use a physical copy of CS at home for freelance work) just today. A bit of a lag there, Adobe? I guess your Creative Cloud customers take priority over your Creative Suite users.