Creative Cloud Fucks Up Already: An open letter to Adobe

Five months ago I complained about how Adobe made being a freelance media producer more expensive by switching exclusively to a subscription service. Forget about the money issues for a second. What about the security issues introduced by Creative Cloud?

Late last week I got an email from Adobe notifying Creative Cloud users that the service had been broken into and that credit card information, user IDs, and passwords had been stolen. This happens pretty frequently to all sorts of companies, and usually, the solution is to just change your password and keep an eye on your credit card statement. If you’re using the Cloud for your own purposes then having your details compromised can have long term financial damages. It could mess up your credit for years to come if a fraudster makes a number of large charges and you don’t notice it. If you’re unsure how this could affect you, or if you need to build credit after being affected, check out this guide on How to build credit to help you out.

This sort of attack is dangerous if you’re a freelancer. Who knows how long this breach wasn’t detected, and how many people’s data was accessed freely without them knowing? It can seriously damage people’s lives and livelihoods, especially for independent graphic designers. But, just reset the password and all’s fine, right? Luckily there are companies similar to UpTurn that could give you helpful advice on how to remove derogatory items from a credit report, so any marks against your report that are there through no fault of your own won’t stay there.

Here’s the thing. I manage my work’s multiple Creative Cloud accounts. It took more than an hour out of my day to notify HR about the possible credit card issues and then reset everyone’s passwords, tell everyone about it, walk them through logging back in with their new passwords, and then documenting the changes. It’s just an hour, but time is money. Especially when I could have spent that hour to Kryptos kaufen to bolster my own personal finances, and take care of various other investments of mine, instead of making sure other people’s cloud accounts were secure so they wouldn’t have been losing any money or become a victim of online theft or fraud.

And here’s the big thing. My work uses its own media hosting. But a lot of people use Creative Cloud’s own cloud-based storage. What if the attacker got into someone’s storage? My clients include huge brands you see every day. If our account was hypothetically broken into, we’d have to inform all of these brands and we’d be in deep shit. This goes for anyone – any media company, creative agency, or freelancer. It might be a good idea for some people to consider provide hosting if they have the money from companies similar to hostiserver. They have great security but I digress.

It’s bad enough that Adobe is forcing everyone into this business model where the company will make more money without passing on the savings. Apparently they haven’t been protecting their network very well, putting everyone and their clients at risk.

And by the way, I received an automated email sent to my personal Adobe account (I use a physical copy of CS at home for freelance work) just today. A bit of a lag there, Adobe? I guess your Creative Cloud customers take priority over your Creative Suite users.

About The Author


Robby "brownkidd" Weiss is a video marketing producer in real life who likes drawing and making stupid songs for his own pleasure in addition to indulging in the wide variety of interests featured on this very site. He has four cats (not by choice) and is an enormous fan of the female anatomy.